Introduction

VeriTranslate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and translation services.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our services, including:

Name and contact information (email, phone number, address)
Payment information (processed securely through third-party providers)
Documents you submit for translation
Communication records when you contact us
Account credentials if you create an account

Automatically Collected Information

When you visit our website, we may automatically collect:

Device information (browser type, operating system)
IP address and general location
Pages visited and time spent on our site
Referring website addresses

How We Use Your Information

We use collected information to:

Provide translation services you request
Process payments and send order confirmations
Communicate with you about your orders
Improve our website and services
Respond to inquiries and provide customer support
Send service-related emails and updates
Comply with legal obligations

Document Security

We understand that the documents you submit may contain sensitive personal information. We implement strict security measures to protect your documents:

256-bit SSL encryption for all data transfers
Secure servers with restricted access
All translators sign confidentiality agreements (NDAs)
Documents are deleted from our servers after project completion (unless you request retention)
We never share your documents with unauthorized third parties

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Translators: Professional linguists who translate your documents (bound by NDAs)
Payment Processors: Secure third-party services that process payments
Service Providers: Companies that help us operate our business
Legal Requirements: When required by law or to protect our rights

Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us:

Remember your preferences
Understand how you use our site
Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise these rights, please contact us at privacy@veritranslate.com.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Translation documents are typically deleted within 30 days of project completion unless you request extended storage or we are required by law to retain them.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

VeriTranslate

Email: privacy@veritranslate.com